Collab365 Terms and Conditions
Version 5.0. Last changed: 11h November 2025
Definitions:
“Collab365” – Collab365 ltd (company number 13486916) registered office: E-Innovation Centre, TF2 9FT, UK, Priorslee, Telford, Shropshire. Provider of the “Learning Events” – Virtual Summits, Online Workshops, Courses , Challenges, Solution Accelerators, and any other training offered by the “Collab365 Academy” and the “Collab365 Network of sites”.
“Collab365 Academy” – The online site where the digital learning events are hosted and accessed, and where academy communication services are accessed.
“Communication Services” – The services provided by The Learning Events, Collab365 Academy and related Collab365 websites in the form of bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities that are designed to enable you to communicate with Collab365 and other members.
“Members” – Collab365 customers who have access to The Collab365 Academy services.
“Linked sites” – These are links to other 3rd party websites that may exist on The Learning Events, Collab365 Academy and associated Collab365 websites.
“Agreed period” – Any duration specified at the point of purchasing access to Learning events, Collab365 Academy and its communication services.
“Affiliate” – A third party partner who promotes Collab365 products and services through a referral link in exchange for a commission on resulting sales.“Referral Link”– The unique tracking link assigned to an Affiliate to credit their account for referred sales.“Commission” – The percentage of a sale price paid to an Affiliate for referred customers.“Marketing Materials” – Any advertisements, emails, social media posts, website content or other collateral used to promote Collab365 products.
“AI Authority System” – AI Authority is a related brand operated by Collab365 Ltd offering separate courses, products, and services. Some AI Authority products may be accessed through different websites, platforms or accounts and are governed by separate terms and conditions. Where a product is sold under the AI Authority brand, the terms specific to that product will apply.
“Lifetime Access” – Where Collab365 provides “lifetime access” to digital content, “lifetime” refers to the lifetime of the content and the period during which Collab365 continues to make that content available in a commercially reasonable manner. Lifetime access does not guarantee the continued availability of any specific platform, community feature, delivery technology, user account system, or support service. Collab365 may provide access to the same content through alternative delivery methods, including downloadable archives, streaming libraries, private access portals, or equivalent formats, and doing so will constitute full fulfilment of lifetime access.
The Learning Events, Collab365 Academy, and related Communication Services are offered to you on condition of your acceptance without modification of the terms, conditions, and notices contained herein.
The Learning Events
- The scheduled Live Learning Events will start at the time and date advertised and can be accessed via the link that will be sent to the email address you registered with. Although every effort will be made for the Learning Events to run at the advertised time and date, Collab365 reserve the right to change the time and date of the Event. If time and date need to be changed all registered users will be notified via email.
- Some learning materials, transcripts, summaries, captions, images, or support responses may be created or enhanced using artificial intelligence (AI) or automated processing tools. All such materials are reviewed and approved by Collab365 before publication to ensure accuracy and quality. AI-assisted content does not reduce your rights to access purchased learning content or alter the ownership of the intellectual property.
- On-Demand Learning Events can be accessed via the login details that will be sent to the email address you register with.
- In the eventuality that there’s a loss of service or the Live Event has to be cancelled:
- We will attempt to re-establish the Learning Event and continue on the original means of broadcast
- If this is not possible, we will look to switch to other means of broadcast.
- If that is not achievable, then we will look to reschedule the Learning Event to another time.
- If for any reason the Learning Event has to be fully cancelled and cannot be re-run, then any payments taken for the attendance of the Event will be refunded in full.
- Live Learning Event content will only be available to view on demand after the Event has finished for the people who have purchased a pass to do so.
- Every effort will be made to ensure the advertised sessions are broadcasted during the Event, Collab365 will not be held liable should a speaker/presenter not provide the resources to do so and the individual session has to be cancelled.
On-Demand Access
Where “lifetime access” or ongoing access to Learning Events or Collab365 Academy content is provided, such access refers to the lifetime of the content and the duration for which Collab365 continues to make that content available in a commercially reasonable manner. Lifetime access does not guarantee that any particular platform, community feature, account functionality, communication service, or method of delivery will remain available. Collab365 may provide access to the same content via alternative formats or delivery methods such as downloadable archives, streaming platforms, private libraries or equivalent replacements. Provision of access in any reasonable format will constitute full fulfilment of lifetime access obligations.
- On-Demand access is provided on licence only to the person that has purchased the access and cannot be shared.
- The video content is not to be downloaded or recorded.
- The video content is delivered via Vimeo, this service must be available in your location to be able to view the content.
Use of Communication Services and the Collab365 Academy
User Accounts
To access your Learning Events, related content , and to use certain features of the Collab365 Academy, as user account is required. By agreeing to these terms you are agreeing to the creation of a Collab365 Academy user account.
Personal Data, Profiles and Your Messages
We only collect and process Personal Data in accordance with our Privacy Policy, and these Terms and Conditions.
In addition to the data described in our Privacy Policy, during the registration process for the Collab365 Academy you will be presented with the opportunity to fill in details about yourself on your profile.
By default your profile will be visible to other members and internet search engines, however you can choose to make your profile private in the profile settings at anytime.
By using the communication services you agree that any publicly available picture associated with your email via the Gravatar service can be displayed in messages sent by you and visible to the public at large.
By using the communication services you agree that the name you choose to identify you will be made available to the public at large.
Messages posted into the public forums on the Collab365 Academy will be visible by Internet search engines and other site members.
Collab365 aims to make its learning content reasonably accessible to users with different learning needs. If you experience difficulty accessing any content, please contact us and we will provide guidance or reasonable alternative access where possible.
Code of Conduct
You agree to use the communication services only to post, send and receive messages and material that are proper and related to the particular communication service. By way of example, and not as a limitation, you agree that when using a communication service, you will not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another attendees computer.
- Advertise or offer to sell or buy any goods or services for any business purpose, unless such communication service specifically allows such messages.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Download any file posted by another user of a communication service that you know, or reasonably should know, cannot be legally distributed in such manner.
- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
- Restrict or inhibit any other user from using and enjoying the communication services.
- Violate any code of conduct or other guidelines which may be applicable for any particular communication service.
- Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
- Use any data mining, robots, or similar data gathering or extraction methods.
- Use the Platform or any User Content contained on the Platform for any purposes other than intended.
- Violate any applicable laws or regulations.You may not use the Platform if Your User Content contains material that is libelous, slanderous, pornographic, obscene, unlawful, threatening, hateful, violent, predatory, defamatory, or otherwise objectionable, all of which shall be determined in Our sole discretion.
Any content or other materials you upload through the communication services, you warrant that you own all right, title and interest to such content, including and without limitation, all copyrights and rights of publicity, and that you have the rights to post or transmit such content without violation of any third-party rights.
By uploading any content you hereby grant Collab365 a nonexclusive worldwide, royalty free, licence to upload, copy, adapt, modify, distribute and publish for any and all purposes, commercial or otherwise.
Collab365 has no obligation to monitor the communication services.
However, Collab365 reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion.
Collab365 reserves the right to terminate your access to any or all of the communication services at any time without notice for any reason whatsoever.
Collab365 reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Collab365’ sole discretion.
Speakers/presenters/hosts are not authorized Collab365 spokespersons, and their views do not necessarily reflect those of Collab365.
Materials uploaded to a communication service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
Links to Third Party Sites
The linked sites are not under the control of Collab365 and Collab365 is not responsible for the contents of any linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site. Collab365 is not responsible for webcasting or any other form of transmission received from any linked site. Collab365 is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Collab365 or the site or any association with its operators.
No Unlawful or Prohibited Use
As a condition of your attendance to the Learning Events and related Collab365 websites, you warrant to Collab365 that you will not use The Learning Events and related Collab365 websites for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Learning Events and related Collab365 websites in any manner which could damage, disable, overburden or impair the Learning Events and related Collab365 websites or interfere with any other party’s use and enjoyment of the Learning Events and related Collab365 websites. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Learning Events and related Collab365 websites.
Liability Disclaimer
The information, software, products and services included in or available through the Learning Events and related Collab365 websites may include inaccuracies or typographical errors. Changes are periodically added to the information herein.Collab365 and/or its suppliers may make improvements and/or changes in the Learning Events and related Collab365 websites at any time. Advice received via the Learning Events and related Collab365 websites should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.Collab365 and/or its suppliers make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products, services and related graphics contained on the Learning Events and related Collab365 websites for any purpose.To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind.Collab365 and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.To the maximum extent permitted by applicable law, in no event shall Collab365 and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Learning Events and related Collab365 websites, with the delay or inability to use the Learning Events and related Collab365 web sites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Learning Events and related Collab365 websites, or otherwise arising out of the use of the Learning Events and related Collab365 websites, whether based on contract, tort, negligence, strict liability or otherwise, even if Collab365 or any of its suppliers has been advised of the possibility of damages.Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.If you are dissatisfied with any portion of the Learning Events and related Collab365 websites, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Learning Event and related Collab365 websites.Service contact: hello@collab365.com
Continuity of Services and Changes to Platform
Collab365 may, from time to time, modify, suspend, reduce, or discontinue any aspect of the Collab365 Academy, Learning Events, or Communication Services where such continuation is no longer commercially viable, technically feasible, or practical.
Where a service is discontinued, Collab365 will make reasonable efforts to provide continued access to previously purchased on-demand Learning Event content in an alternative accessible format.
Withdrawal, suspension, or modification of community areas, discussion groups, live interaction features, coaching access, or member-only events does not impact access to purchased learning content and does not constitute grounds for refund unless required by law.
Access Restrictions and Termination
Access to the Collab365 Academy, Learning events, and Communication Services is provided to you on condition of these terms and conditions.
Your Access can be removed at any time after the agreed period defined at point of purchase or registration.
Collab365 reserves the right, in its sole discretion, to terminate your access to the Learning Events and related Collab365 websites and services at any time, without notice where there has been miss use or non-adherence to these terms.
Access to the Collab365 Academy Community features is provided free for 6 months following your most recent purchase, or as part of a recurring subscription. Therefore access can and may be revoked after this 6 month period, or if a subscription is cancelled, suspended, or not renewed.
Refunds
For Stand-Alone Purchases:
If for any reason you are not completely satisfied with a stand-alone purchase, please contact us within 30 days of purchase date to request a full refund. We are happy to process refunds on stand-alone purchases when requested within this 30-day window.
For Platinum Plan Subscriptions:
We offer a 7-day free trial of our Collab365 Academy for all customers before purchasing our Platinum Plan. This allows you to evaluate the comprehensive features and content included in a subscription. As the 7-day free trial gives adequate chance to review the full scope of Platinum Plan benefits, refunds cannot be provided on Platinum Plan subscriptions purchased after the free trial period. We encourage customers to take full advantage of the 7-day trial period to determine if the Platinum Plan meets your needs.
For Lifetime Platinum Plans:
The Lifetime Platinum Plan is not eligible for 30 Day refund. As the Lifetime Plan comes at a significant one-time cost, we unfortunately cannot offer refunds, however the 7-day trial with standard Platinum provides adequate ability to try before purchasing the Lifetime level.
Subscriptions
If you select a product or service with Collab365 that has an auto renewal, recurring subscription feature, you authorise Collab365 to maintain your account information and charge that account upon renewal, usually monthly.
On signing up for a Collab365 Academy Subscription you are agreeing that these terms superceed any prior agreements or terms.
Collab365 reserves the right, to suspend your access to the Learning Events, Collab365 Academy and Communication services provided when payment is not received.
Subscription payments are non-refundable and there are no refunds or credits for partial used periods. You may cancel your subscription at any time, however no refund will be paid on fees already received by collab365.
Prepaid fees are non-refundable where Collab365 continues to make the core purchased learning content available in any reasonable form, including where platform features, support services, communication services, or community features are modified, reduced, or discontinued. Changes to the method of delivery, hosting provider, account structure, or access method do not affect the non-refundable nature of subscription or lifetime fees.
On Cancellation of your Subcription you will loose access to your Collab365 Academy account, profile and related products.
At any time we may for any reason choose to provide discount or other considerations to some or all of our users, this in no way entitles you to the same discounts or entitlement now or in the future.
Collab365 may from time to time change the price of a recurring subscription, and will communicate any price change to you at least 1 calendar month in advance. If you do not agree to any price change you will have the right to reject the change by cancelling your recurring subscription before the price change goes into effect.
Affiliate Program
Collab365 operates an affiliate program whereby third parties (“Affiliates”) can register to promote Collab365 products and services in return for a commission on sales.To participate in the affiliate program, Affiliates must submit an application and be approved by Collab365. Approved Affiliates will receive a unique referral link to promote Collab365 products and services. Affiliates will earn a commission on any sales made to customers who purchase through their unique referral link.The commission percentage will vary depending on the product or service purchased. The default commission rate is 35% of the total sale price, excluding taxes and other fees. Collab365 reserves the right to change the default commission rates at any time and assign adjusted commission rates for specific campaign or products. Changes in rates will only apply to future sales.Direct sales outside of the referral link, customized sales, enterprise deals, or any other non-standard order processed through alternate methods are excluded from commissions..To account for any potential refunds, affiliate commissions will only be paid out a minimum of 30 days after the date of the original qualifying purchase through the Affiliate’s referral link.
Affiliate commissions against subscription products are only valid for a maximum of 1 years of a customers active subscription period. This duration may be extend with prior agreement with Collab365.Commissions for purchases are earned only after the refund period for that transaction has expired without any refund being issued. If a refund is processed on a purchase made through an Affiliate’s link, no commission will be owed or paid to the Affiliate for that purchase.Affiliates are solely responsible for ensuring their promotional activities and materials comply with all applicable laws, regulations, and codes of conduct. Affiliates may create and use their own marketing materials to promote Collab365 products and services, provided the materials are not false, deceptive, offensive, or improper in any way. Collab365 may prohibit the use of any Affiliate marketing materials at any time in its sole discretion if it believes the content negatively impacts Collab365’s brand, reputation, or ability to comply with legal obligations in any way.Affiliates must immediately comply with any request from Collab365 to cease use of or remove any marketing materials deemed unacceptable by Collab365. Failure to comply may result in termination from the affiliate program.Affiliates must clearly and conspicuously disclose their relationship with Collab365 on their website, social media, email promotions, or any other promotional platforms used. All marketing activities must contain transparent disclosures of the Affiliate’s financial relationship with Collab365.Collab365 reserves the right to terminate any Affiliate account for any reason at any time. Commissions will only be paid for qualifying sales occurring during the period when the Affiliate account was active.Affiliates waive any claims against Collab365 for lost or anticipated profits, revenues, sales or damages of any kind resulting from termination of their account or changes to the affiliate program terms.
Taxes and Accounting of Income
Affiliates are solely responsible for all tax liability associated with any income they earn from the affiliate program. Affiliates must account for their income from the affiliate program in accordance with the tax laws in their local jurisdiction.Collab365 is not responsible for withholding or paying any taxes on behalf of affiliates. Affiliates are solely responsible for taxes on any income earned, including self-employment taxes, income taxes, sales taxes, value added taxes, and any other taxes that may apply.Affiliates shall indemnify and hold harmless Collab365 from any tax liability associated with income earned by the Affiliate from this program. This includes any legal claims or demands made by tax authorities against Collab365 for underpayment of taxes relating to Affiliate earnings.
General
To the maximum extent permitted by law, this agreement is governed by English Law and any dispute shall be subject to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of the Learning Events and related Collab365 websites.
Use of the Learning Events and related Collab365 websites is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Collab365 as a result of this agreement or use of the Learning Events and related Collab365 web sites.
Collab365’ performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Collab365’ right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Learning Events and related Collab365 websites or information provided to or gathered by Collab365 with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Collab365 with respect to the Learning Events and related Collab365 websites and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Collab365 with respect to the Learning Events and related Collab365 websites.
A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
Collab365’s obligation to provide ongoing access to any product, service, or content is subject to the continued commercial viability of maintaining that access. Where continued operation is no longer viable, Collab365 may provide the content in an alternative reasonable format (such as downloadable files or equivalent archived access), and such provision will constitute full discharge of Collab365’s obligations
Modification of these terms
Collab365 reserves the right to change the terms, conditions, and notices under which the Learning Events are offered.
Trademarks
The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and Learning Events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.
Privacy
We take your privacy seriously, you can read our privacy policy here.
